Privacy Policy

Privacy Policy - City Air Express

City Air Express respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and protect your information.

1. Data Controller

City Air Express, located at Fokkerweg 300, 1438 AN Oude Meer, Netherlands, is the data controller for the processing of your personal data.

2. What Data We Collect

We may collect the following types of personal data:

• Contact information (name, address, phone number, email)
• Company information and business details
• Shipment and delivery information
• Payment and billing information
• Website usage data and cookies

3. How We Use Your Data

We use your personal data for the following purposes:

• Providing transport and logistics services
• Processing orders and managing deliveries
• Customer service and support
• Billing and payment processing
• Improving our services and website
• Legal compliance and regulatory requirements

4. Legal Basis for Processing

We process your personal data based on:

• Contract performance (providing our services)
• Legitimate interests (business operations, customer service)
• Legal obligations (tax, customs, transport regulations)
• Your consent (marketing communications, cookies)

5. Data Sharing

We may share your data with:

• Transport partners and subcontractors
• Customs and regulatory authorities
• Payment processors and financial institutions
• IT service providers and data processors

6. Data Retention

We retain your personal data only as long as necessary for the purposes outlined in this policy or as required by law. Transport documents are typically retained for 7 years in accordance with legal requirements.

7. Your Rights

Under GDPR, you have the right to:

• Access your personal data
• Rectify inaccurate data
• Erase your data (right to be forgotten)
• Restrict processing
• Data portability
• Object to processing
• Withdraw consent

8. Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction.

9. Cookies

Our website uses cookies to improve functionality and user experience. Please see our Cookie Policy for detailed information.

10. Contact Us

For questions about this privacy policy or to exercise your rights, contact us at:

Last updated: June 2025